Faq
Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired items, choose your size and color, then proceed to checkout. You'll receive an order confirmation email once your payment is processed.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure online transactions.
Can I modify or cancel my order?
You may request order modifications within 1 hour of placement by contacting our customer service. Once your order enters processing, changes cannot be made.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days). Shipping costs vary based on destination and package weight.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days). Customers are responsible for any customs duties or taxes.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, with original tags attached. Final sale items are non-returnable.
How do I exchange an item?
Initiate a return for your original item and place a new order for the desired size/color. We currently don't offer direct exchanges.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in inches/cm. For personalized recommendations, refer to our Fit Guide or contact our stylists.
Are your fabrics sustainable?
We prioritize eco-friendly materials like organic cotton, Tencel, and recycled polyester. Look for our "Sustainable Choice" badge on product pages.
Customer Service
How can I track my order?
Tracking information will be sent to your email once your order ships. You can also check order status by logging into your account.
What are your customer service hours?
Our team is available Monday-Friday, 9AM-6PM (GMT+8) to assist with any inquiries. Expect responses within 24 hours on weekends.