Tracking order

Order Tracking Process

At SoleilChiffon, we understand the importance of knowing your package's journey. Here's how to track your order:

  1. Order Confirmation: After placing your order, you'll receive an email confirmation with your order details.
  2. Processing Time: Most orders are processed within 1-3 business days (excluding weekends and holidays).
  3. Shipping Notification: Once your order ships, you'll receive a shipping confirmation email containing your tracking number.
  4. Tracking Your Package: Use the provided tracking number to monitor your package's progress.

How to Track Using 17Track

We recommend using 17Track, a reliable global package tracking platform:

  1. Visit www.17track.net
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location
  4. For best results, create a free account to save multiple tracking numbers

17Track supports most international carriers and provides detailed tracking information in multiple languages.

Tracking Information Availability

Please note:

  • Tracking information may take 24-48 hours to appear in the carrier's system after shipment
  • During peak seasons, updates may be slightly delayed
  • If your tracking shows no movement for more than 5 business days, please contact our customer service

Additional Tracking Options

You can also track your package directly through:

  • The carrier's website using your tracking number
  • Your SoleilChiffon account order history (for registered users)

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