Shipping policy
Shipping Methods
SoleilChiffon offers worldwide shipping through trusted carriers to ensure your fashion items arrive safely and promptly. We provide the following shipping options:
- Standard Shipping: 7-15 business days
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or sales events, processing may take slightly longer.
Shipping Rates
Shipping costs are calculated automatically at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.
Customs & Duties
International customers are responsible for any customs fees, import duties, or taxes that may be applied by their country's customs office. These charges are not included in the product price or shipping cost.
Shipping Restrictions
We currently cannot ship to the following countries/regions:
- North Korea
- Crimea Region
- Certain restricted areas as defined by international shipping regulations
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service within 14 days of delivery (for damaged items) or within 30 days of shipment (for lost packages). We will assist you in filing a claim with the shipping carrier.
Address Accuracy
Please ensure your shipping address is complete and accurate. SoleilChiffon is not responsible for packages shipped to incorrect addresses provided by the customer. Address changes after shipment may not be possible.